Decision Support for Organizations
Outpatient practices and healthcare organizations carry decision patterns that no single manager can resolve alone. When the same friction surfaces across teams, sites, or leadership levels, the work shifts from resolving individual decisions to building the structures that contain them.
human.heart.work. offers two organizational engagements designed for that level of work.
Decision Alignment Lab
For regional and department-level leadership teams.
The Decision Alignment Lab is a 90-minute facilitated session for regional directors, department heads, and the facility managers or clinical leads who report to them. It is designed for leadership teams navigating decision inconsistency across multiple locations or service lines.
The session surfaces where decisions are being made differently across the team, names the ownership gaps driving that inconsistency, and produces shared language the group can carry back into their respective practices.
The Lab works best when a regional or department leader has identified a specific pattern of misalignment and wants to address it with their team in a structured setting rather than through a series of individual conversations.
$1,500 for up to 4 participants/$2,500 for up to 8 participants
Available in-person for Chicago area organizations and virtually for regional and multi-site teams.
Organizational Decision Intelligence Engagement
For organizations ready to examine how decisions flow across their leadership system.
The Organizational Decision Intelligence Engagement is a six-month embedded advisory relationship for healthcare organizations that want to understand how decisions are actually being made across their leadership structure, where the breakdowns and bottlenecks are concentrated, and what structural changes would improve collective decision quality.
The engagement includes embedded advisory capacity across leadership touchpoints, ongoing observation of organizational decision patterns, ad hoc support for leaders navigating specific decisions within the scoped hours, and a final Decision Systems Report at the close of the engagement that synthesizes patterns and recommendations with attribution removed.
This is not a consulting project with a prescribed solution. It is a structured observation and advisory relationship that produces organizational insight the leadership team can act on.
Engagements start at $5,000 and are priced based on organizational size and leadership structure. Six-month minimum engagement.
Both engagements are scoped through a direct conversation.
Whether you are bringing a regional leadership team together for a single session or looking for ongoing advisory support across your organization, the right starting point is a conversation about what your decision environment actually looks like.
Working at the clinic level first?
If the work your organization needs starts at the individual practice level, the Team Decision Reset is designed for that entry point. A 30-minute facilitated session embedded in your practice staff meeting, focused on resolving one recurring decision your team keeps revisiting.