1:1 Coaching | Community Events | Team Workshops
Strengthen your decision skills.
Decide with confidence.
Decision making is a skill. human.heart.work. helps people and teams build it,
so the big calls feel clearer and the everyday ones take less out of you.
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The Approach
Decision making is a skill. You can get better at it.
Most of us were never taught how to decide. We learned on the job, under pressure, often alone. So we second-guess, stall, or go with whatever is loudest in the room.
The pressure isn't easing. Work moves faster, AI puts more options in front of us, and more decisions land on fewer people. Speed is easy to find. Clear judgment is harder.
Confidence doesn't come from always being right. It comes from knowing how you decide, what you're weighing, and why. Like any skill, that gets stronger with structure and practice.
A simple way to think it through
Name. Say what the decision actually is.
Weigh. Get clear on what matters and what each option costs.
Uncover. Find the assumptions and pressures shaping your thinking.
Notice. Pay attention to your patterns and what you keep circling back to.
Move. Choose a next step you can stand behind.
Three ways to build the skill
Private coaching for one decision or a season of them. We work through what's in front of you and build how you decide, so you carry it into the next one.
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Heart
Community Events
Free and low-cost events where people practice deciding together. Practical, lightly facilitated, and a good way to meet others.
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Work
Team Workshops
Interactive workshops organizations where teams practice making decisions together, using shared language and structure they can use after the session.
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Human
1:1 Coaching
1:1 coaching packages
Every package starts with a Decision Strategy Session. Choose the one that fits how much support you want.
Best for: one decision you need to think through clearly, now.
Includes: One 90-minute session
1 Session | 1.5 Hours
Best for: a decision you want support carrying out.
Includes: Decision Strategy Session + two 60-minute sessions
3 Sessions | 3.5 Hours
Team Decision Reset
The Team Decision Reset is a facilitated 30 minute session built to be embed inside one of your existing team meetings and designed to resolve one recurring decision that is holding back your team and practice.
This focused reset allows teams to name the real decision underneath the friction, clarify who holds the call, and write clear, shared language you can post by the printer and start using immediately.
Decision Support For Leaders and Organizations
Five recurring decisions in outpatient practice. Free and written for the manager who needs language their team can actually use.
Decision Guide
Decision Support for Leaders
For leaders navigating decisions that do not have a good internal audience. Structured individual support grounded in how you actually make decisions under pressure.
Decision Support for Organizations
For regional and department-level leadership teams navigating decision inconsistency across sites or services.
About the Practice
Amy Illarde, ACC, CPC, ELI-MP — Founder of human.heart.work.
With over 15 years experience supporting outpatient care teams across orthopedics, fertility medicine, and primary care settings, Amy has worked at the intersections of marketing, practice operations, and patient and provider experience.
She has partnered with teams at every level, from frontline clinical and administrative staff to practice executives and boards, on decisions that shape access, growth, and care delivery.
Amy is a three time certified professional coach, through, the International Coaching Federation, Institute for Professional Excellence in Coaching and Northwestern University Executive Leadership Coach training, as well is an American Hospital Association TeamSTEPPS Trainer.