ABOUT

OPENING

The people who work in healthcare are present at some of the most difficult moments in other people's lives. That is a specific and concentrated form of human responsibility. Most of the systems they work inside were not built with that weight in mind.

That observation is not abstract for me. It is where this practice started.

THE ORIGIN

I grew up going to doctor appointments with my grandparents. From a young age I was in the room, watching what providers carried and what the clinical environment asked of them. That proximity shaped how I understood healthcare long before I worked in it.

In high school I moved from observer to participant. Shadowing at a hospital. Working in skilled nursing facilities as a rehab technician, in direct patient care, alongside the clinical teams doing the work every day. What I saw confirmed what I had sensed earlier. The people delivering care were absorbing enormous pressure. The systems around them were not always designed to support them in carrying it.

That observation became the thread I have carried through every role since.

THE EXPERTISE

For almost two decades I worked inside complex healthcare organizations, moving from clinical and operational roles through to senior leadership. That progression is documented in the timeline below. What it does not show is the through line: a consistent focus on the people doing the work, the decisions they carry, and the structures that either support or undermine their judgment.

I have been in the room at the frontline level. I have been in the room at the leadership level. I understand how decisions look different depending on where you are standing in the organization and what authority you actually hold.

That is the foundation this practice is built on.

THE PRACTICE

Human Heart Work is a boutique decision support practice. It is not a coaching firm in the conventional sense. It does not offer programs, frameworks, or training. It provides structured, specific support for the decisions that clinical teams and the leaders who run them are carrying right now.

The work takes two forms. Facilitated sessions embedded directly in clinical team operations, resolving the recurring decisions that produce friction and consume leadership time. And individual decision support for leaders who need a structured working relationship outside their organization, with someone who understands the clinical environment and has no organizational stake in the outcome.

The practice is deliberately small. That is not a limitation. It is a design decision. Depth requires proximity. The work this practice does cannot be scaled without losing what makes it useful.

CREDENTIALS

International Coaching Federation, ACC eligible. Certified Professional Coach and Energy Leadership Index Master Practitioner, iPEC Coach Training. Organization and Leadership Coaching Certificate, Northwestern University. Bachelor of Science, Organizational Leadership and Management, North Park University.

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CLOSING CTA

If you want to understand whether this practice is the right fit for what you are carrying, the best starting point is a direct conversation.

Link: Get in touch